Brands and services are no longer the heart of a business, customer experience is. Axim’s consultants help businesses build new operating models around CX, break down CX silos and fragmented ecosystems, and build business-wide CX cultures.
70%+ of businesses are in a hurry to expand their CX offering. The answer isn’t to do more but to identify the priorities: Axim’s Barometa™ provides that focus.Learn more
Businesses have a multitude of CX owners, capabilities and technologies, yet they want more. Axim helps businesses better evaluate their CX posture and their critical gaps.Learn more
Customer journey mapping often seems more about process than customers. Axim rebalances this with experience mapping and the Voice of Experience.Learn more
Organizations infrequently share a definition of their brand of customer experience, so it’s rarely seamless. Axim helps create the CX true north and aligns businesses around it.Learn more
To a more
Businesses spend millions on CX yet customer churn is still high and retention too low. How do you increase the return on investment? Axim’s Evaluata™ is the answer. A CX analytical tool, it assesses the big internal blocks that inhibit you delivering great CX, then it identifies how to better operationalize your CX delivery - so your CX investment works harder to increase sales and increase loyalty.
CX on greatest
New customer experiences must come faster, yet transformation takes years. Barometa™ from Axim identifies CX initiatives with near-term not long-term impact. How? By assessing CX operating models, recognizing what customers see as better CX, and pinpointing the critical moments of truth in their journey. Then we identify where to better operationalize CX, outline the priority and build road-maps to realize transformative CX faster.