CX Governance.

Make your customer experience investment more accountable.

Forget customer feelings and perceptions, your customer experience must start to deliver tangible business outcomes.

Axim is driven by the business of customer experience.

CX
Consultancy
Build your business
around customer
experience.
Axim Evaluata™
Axim Barometa™
Enterprise
Architecture
Focus CX technology
on organizational
excellence.
Enterprise
Sustainability
Assessment™
Enterprise
Experience
Architecture™
Experience
Analytics
Better manage the
customer data
explosion.
Axim Optika™
CX
Marketing
See new possibility
in digital and
multi-channel.
Axim Retina™
CX Governance

Turn CX into business impact

We achieve this through strong CX governance. By focusing on risk, efficiency and accountability, combined with the untapped possibility of tech, data, analytics, people and marketing, Axim helps customer experience strategies go beyond positive feelings to sales and loyalty.

The four driving principles of CX Governance

1.

CX capabilities
must be more
effectively
operationalized.

2.

CX ecosystems
must be built
around customer
insight.

3.

CX must exceed
the demands of
the expectant
customer.

4.

CX strategies must
have strong
performance and
risk metrics.

Our services

Rethink CX by rethinking service.

Axim focuses on driving the business of customer experience. We fuse experience consultants with creative thinkers, enterprise architects with data scientists, and analytics specialists with marketing teams, to create seamless, business-wide CX.

CX
Consultancy

That builds businesses around the customer experience

CX consultants engineer
new, better operational
models, built around CX.

Axim Evaluata™
Make CX spend
work harder
Axim Barometa™
Accelerate customer
experience transformation

Enterprise
Architecture

That focus CX technologies on business excellence

Enterprise architects
manage aging legacy and
new CX technologies.

Axim Enterprise
Sustainability
Assessment™
See new potency
in CX legacy
Axim Enterprise
Experience
Architecture™
Architect enterprise
excellence

Experience
Analytics

That help you navigate the customer data explosion

Data and analytics
scientists power agile
customer experience.

Axim Optika™
Realize more value
from less data

CX
Marketing

That rethinks
digital and multi-channel

Marketing teams shape
seamless experiences at
every customer touchpoint.

Axim Retina™
Control online customer experience better
About us

80% of CEOs think their CX is good.
8% of their customers agree.*

* Source: Gartner CX Summit 2017

As organizations rush to invest millions of dollars in customer experience, complex and unwieldy CX ecosystems can build a wall between business and customer, quickly turning advantage into problem.

We believe great customer experience happens when you bring a lifetime of experience in technology, operations and marketing to the table. Hear how our founding partners are drawing on a wealth of knowledge to bring new thinking to customer experience management.

Talk to us

Discover more about Axim, our services and products.